Shipping Policy

Thank you for choosing Home Safety Cams for your home security camera needs. This Shipping Policy outlines important information about the shipping and delivery of your orders placed on our website homesafetycams.com (the “Website”).

1. Shipping Destinations
   We currently offer shipping to addresses within the United States. Please note that we do not ship to P.O. boxes or APO/FPO addresses. For international shipping inquiries, please contact our customer support team at [email protected].
2. Shipping Methods and Delivery Time
   
   •  Processing Time
     Orders are typically processed within [insert number] business days after the order is placed. Processing time may vary depending on the availability of the product and order volume.
   • Shipping Methods
     We partner with reputable shipping carriers to ensure reliable and efficient delivery of your orders. The available shipping methods may include but are not limited to:
     • Standard Shipping: Estimated delivery within [insert number] business days.
     • Expedited Shipping: Estimated delivery within [insert number] business days.
     • Please note that the estimated delivery time is based on business days and does not include weekends, holidays, or any unforeseen circumstances that may affect shipping carriers’ operations.
   •  Order Tracking
     Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track the progress of your shipment by clicking on the provided tracking link or by visiting the carrier’s website and entering the tracking number.
3. Shipping Charges
   Shipping charges are calculated based on the total weight and dimensions of the package, as well as the destination of the shipment. The shipping cost will be displayed during the checkout process before you complete your purchase.
4. Undeliverable Packages
   In the event that a package is deemed undeliverable due to an incorrect or incomplete address provided by the customer, refusal of the package, or any other reason beyond our control, the package will be returned to us. We will contact you to arrange for reshipment at your expense or issue a refund minus the original shipping cost and any applicable return fees.
5. Shipping Issues and Claims
   
   • Lost or Stolen Packages
     Once the package is handed over to the shipping carrier, we are not responsible for any lost or stolen packages. However, if you encounter such an issue, please contact us at [email protected], and we will assist you in filing a claim with the carrier.
   • Damaged Packages
     If you receive a package that appears to be damaged, please inspect the contents in the presence of the delivery person and document any damages. Contact us immediately at [email protected] with the details and photos of the damaged package. We will work with you to resolve the issue promptly.
6. Contact Us
   If you have any questions or need further assistance regarding our Shipping Policy, please contact us at:
   • Email: [email protected]
   • Address: Ste 501, 15 Union St, Lawrence, MA 01840

Our customer support team will be happy to assist you.